Web customer database system

Salesforce.com has responded to some of the criticism it has suffered after service outages left customers without their CRM services for as long as an hour and a half. These problems hit the headlines just before last Christmas when Salesforce faced its biggest outage to date. Since then, the service has suffered intermittent faults, prompting the company to launch its own service to track outages. The service, Trust.salesforce.com, launched late last month, tracks the system performance of Salesforce's four main servers--two in the U.S. ***