On-demand team tool

Looking to expand beyond its hosted CRM roots, Salesforce.com has embarked on a new strategy: letting customers build their own systems. The company, seen as a leader in the movement toward so-called software as a service applications, is making a bet on a new development system--called Multiforce--that lets partners and customers custom-tailor the software and build their own services. Though betting on a custom development strategy may seem at odds for a company whose slogan is "No Software," analysts said the plan--at least what they've heard of it so far--makes sense. Its big goal is straightforward: Give more companies reason to sign up for Salesforce. ***

SugarCRM is about to launch an on-demand product for managing customer relations that it says will set businesses back just a fraction of the cost of other products on the market. Tara Smith, director of marketing for SugarCRM, told ZDNet UK on Tuesday that the company will announce the launch of Sugar On-Demand at the end of this week. SugarCRM has a business model similar to that of ***

SugarCRM is about to launch an on-demand product for managing customer relations that it says will set businesses back just a fraction of the cost of other products on the market. Tara Smith, director of marketing for SugarCRM, told ZDNet UK on Tuesday that the company will announce the launch of Sugar On-Demand at the end of this week. SugarCRM has a business model similar to that of ***